How we work
An implementation partner, from diagnosis to handover.
Every engagement follows the same six stages. Software arrives in the middle of the process, and the last stage exists to leave the institution able to run the system itself.
Methodology
Six stages, one accountable team.
- 01Before
Diagnose
Understand the programme as it runs today: structures, data, connectivity and constraints.
Activities
- Stakeholder and site visits
- Data and process inventory
- Connectivity and device review
Output
Diagnostic report and recommended path
- 02Before
Design
Configure workflows, roles and reports around the institution's existing administrative levels.
Activities
- Workflow and approval design
- Role and geography model
- Reporting requirements
Output
Programme and system design
- 03Live
Deploy
Train officers, equip teams and go live in phases, starting with a defined area.
Activities
- Officer training
- Phased go-live
- Field support
Output
Live pilot in agreed geography
- 04Live
Operate
Run, support and maintain day-to-day operations alongside institutional teams.
Activities
- Service support
- Data quality review
- Change management
Output
Operational support and service reporting
- 05Review
Measure
Assess results against the criteria agreed at the design stage.
Activities
- Criteria agreed up front
- Evidence from the record
- Independent review where required
Output
Evaluation against agreed criteria
- 06After
Transfer capability
Hand over skills, documentation and ownership so the institution can run the system.
Activities
- Skills transfer
- Documentation
- Ownership and continuity plan
Output
Capability and ownership plan
Principles
How engagements are run.
Diagnose before choosing a system
We start from how the programme runs today — its structures, data, connectivity and constraints — not from a product.
Start in a defined area
Deployment begins in an agreed geography, is supported in the field, and expands in phases once it works.
Configure to the institution
Workflows, roles and reports follow the institution's own administrative levels and approval chains.
Agree the measures up front
Results are assessed against criteria agreed at design, using evidence from the record itself.
Leave capability behind
Skills, documentation and ownership are transferred so the institution can run the system itself.
Engagement models
Five ways to work with us. Select one to see which delivery stages it covers.
Delivery
Programme implementation
Design, deployment, training and measurement delivered as a single programme with one accountable team.
Suited to
New or expanding national programmes
Stages covered
Diagnose
Design
Deploy
Operate
Measure
Transfer capability
Start a conversation about your programme.
Tell us about the institution, the programme and where it runs today. We will reply with a view on where to start.